Terms and Conditions
By opening an account or placing a wager at RollXO Casino you accept the rules below, which form a binding agreement between you and the operator. Please read them in full before you deposit.
The agreement and who may enter it
RollXO Casino is operated under licence OGL/2024/161/0191, granted by the Curaçao Gaming Authority. Nothing on this site constitutes an offer in any territory where remote gambling is prohibited, and it remains your responsibility to establish whether participation is lawful where you live.
Accounts are limited to individuals who have reached the legal gambling age in their jurisdiction. Registration on behalf of another person, a company or a trust is not permitted, and only one account per person, household, IP address or payment instrument may be held.
The details you provide at sign-up must be accurate and kept current. Discrepancies discovered during verification — a mismatched name on a payment card, an address that cannot be confirmed, a date of birth that differs from official records — will suspend the account until they are resolved.
We may amend these terms as regulation, technology or commercial arrangements change. Material amendments are announced by email and through an on-site notice at least fourteen days before they take effect; continued play afterwards signals acceptance.
Funding your account and taking money out
Deposits must originate from a payment method registered in your own name. Third-party funding is rejected without exception, and any balance derived from it is returned to the source once the anomaly is identified.
Withdrawals are paid back through the route used to deposit wherever the provider supports it. Where that is impossible, an alternative in your name is arranged after additional checks. Requests are reviewed within seventy-two hours; the time funds then take to arrive depends on the institution involved.
Full verification must be complete before a first withdrawal is released. We may repeat these checks later if activity patterns change materially or if a regulator requires it.
Balances left untouched for twelve consecutive months are treated as dormant, and a monthly administrative charge may apply where local rules allow. We give notice by email before any deduction and stop the charge immediately if you sign back in.
Bonuses, free spins and promotional play
Every promotion carries its own conditions, published alongside the offer. Where those specific conditions and this general document disagree, the promotional terms govern that offer alone.
Wagering requirements must be met before bonus funds or winnings derived from them become withdrawable. Games contribute to those requirements at differing rates, and some titles are excluded outright — the contribution table for each promotion is available on the offer page.
Maximum stake limits apply while a bonus is active. Exceeding them, whether deliberately or by accident, may void the bonus and any winnings attached to it.
Coordinated play across linked accounts, low-risk betting patterns designed to convert bonus funds without genuine exposure, and any comparable attempt to extract value contrary to the spirit of an offer will result in forfeiture and may lead to closure of the accounts involved.
Fair play, faults and account closure
Outcomes are produced by certified random number generators supplied by licensed studios and tested by independent laboratories. Neither RollXO Casino nor its staff can influence the result of any round.
Where a technical malfunction affects a game, all bets and payouts connected to it are void. This covers display errors, interrupted rounds, incorrect payout tables and duplicated transactions, whether the error favours the player or the operator.
You may close your account at any time from the settings panel or by writing to support. We may suspend or close an account where we suspect fraud, collusion, money laundering, use of prohibited software, or a serious breach of these terms; confirmed balances are returned unless they are the direct product of the breach.
Prohibited conduct includes automated play, exploitation of software defects, abusive language toward staff, and any attempt to mask location through a VPN or proxy in order to reach the service from a restricted territory.
Complaints, liability and governing law
Raise any dispute with our support team first, quoting your account reference and the dates concerned. Most matters close within five business days; complex cases involving a game provider may take longer and you will be kept informed of progress.
If our final written response does not resolve the issue, you may escalate to the Curaçao Gaming Authority, whose decision on licensed activity is binding on us.
To the extent the law allows, our liability is limited to the balance held in your account at the time the claim arises. We are not answerable for losses caused by interruptions to your internet connection, failures in your own hardware, or events outside our reasonable control.
This agreement is governed by the laws of Curaçao. Should any clause be found unenforceable, the remainder continues in effect. Where a translated version of this page differs from the English text, the English text prevails.
Where to get help
RollXO Casino support — [email protected], live chat available daily from within your account
Complaints and escalations — [email protected], reviewed by a dedicated resolution officer
Curaçao Gaming Authority — the licensing regulator for OGL/2024/161/0191, for disputes we have been unable to settle
These terms govern your use of RollXO Casino and should be read together with our Privacy Policy and Responsible Gaming statement. Gambling involves risk of financial loss; never stake money you cannot afford to lose.